Job Description

We offer a smart solution to businesses who are sending and receiving money internationally, and eliminate the pain points around the traditional payments process, providing speedier payment delivery more cost-effectively, and at much lower risk.

You will be responsible for the following:

• Provide payment processing support service to customers, working to agreed targets

• Liaise with partner banks to facilitate payment processing and investigate anomalies

• Resolving customer enquiries (oral and written)

• Drafting of non-standard correspondence in response to customer enquiries

• Monitor payment platforms to identify / escalate out of line situations and implement solutions

• Carrying out projects and ad-hoc activities, as determined by your Team Leader

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Required Knowledge, Skills, and Abilities

You will demonstrate the following experience skills and behaviors:

• Good communication skills
• Strong desire to deliver exceptional customer service
• Attention to detail and capable of following defined processes and procedures
• The ability to develop positive and productive working relationships
• Computer literate with a willingness to learn a variety of systems
• Strong (payment) investigation skills

• Previous experience in the payments sector (e.g. at a bank) is an advantage
• Up to date in depth knowledge of SWIFT payment processing