Job Description

* To understand the requirements of a wide customer base and manage these through our transport network from initial order to completed delivery.
* Working within an established Customer Service Team, deal with a large volume of incoming enquiries and questions.
* Proactive management of the requirements on a list of allocated key accounts.
* Provide internal and external customers with advice and updates, ETA's, tracking etc.
* Accountability and overall ownership of any delivery issues and problems, from origination through to resolution.

 

Required Knowledge, Skills, and Abilities