Job Description

• To provide prompt and accurate responses to ongoing client care needs, generated by changes in Clients care needs, or requests for change from clients and their families.
• Following up on suggestions or ideas for improvements in clients’ care, from observations in audits and file/activity log reviews or in response to HISC National Office changes.
• A key player in the team, but reporting to the Registered Care Manager, this role will ensure the rest of the team are updated on required actions or outcomes, referring to the Care Manager and other team members for advice and input when required.
• When a client’s needs change and perhaps become more intense, such as in an impending end-of-life situation, or upon hospital discharge for example, this role-holder will take a pro-active management role in ensuring that all parties receive the required level of support in situations where care needs may quickly alter.
• Ensuring that all notes and client documentation is updated and accurate from any actions or outcomes, for effective compliance, evidence, communication and client customer service/care management.
• Providing administration support for the Field Supervisors.
• Along with all office team members, there may be an occasional need to stand in with clients if required, to ensure client visits are delivered on time and as required.
• Undertake activity log and file auditing, for compliance and learnings
• The role-holder will also form part of the on-call team, taking turns in providing weekend on-call phone cover (approx. 1 in 5-6 weekends, and occasionally during the week).

Benefits:

• Company Pension, paid leave and absence, pension, mileage, online discounts and much more!

Required Knowledge, Skills, and Abilities

• The post-holder will have some experience in care-giving, and to some degree, in care quality management
• Excellent communication skills, both written and verbal, adapting to differing situations
• An ability to juggle multiple demands, being both pro-active and re-active, constantly re-prioritizing
• Excellent attention to detail, to ensure all aspects of changes are managed to completion, and with clear records kept
• A team-player, happy to contribute to the ongoing development and success of this growing business
• A passion for the delivery of quality of care for older people, and a genuine interest in the wellbeing of older people and how this can be improved
• Flexibility and adaptability, depending on the changing needs of the day
• Experience with learning and using software and computer systems