Job Description

In this role, you will respond to phone calls, emails and tickets based around quotation, ordering, supply and dispatch activities.

• Provide administration support for the sales process, including quoting, ordering, returns and customer enquiries.
• Provide administrator support for contract procurement, signing and renewals.
• Reconciliation of client support coverage, ensuring records and billing is accurate.
• Monthly stock takes ensuring recording stock levels are accurate.
• The procurement of telecoms services, such as telephone lines, broadband and VoIP.
• Ensuring all products and services have been successfully delivered to the client.
• Assisting the team with the delivery of marketing material by post or email.

What to Expect:

• Flexible working environment.
• A company culture to promote work/life balance.
• Commitment from us for continued learning and development.
• We only work 4 days a week, for longer weekends. Or you can choose 5 days if that suits
• You will be working from our primary base for 9.5 hours per day 4 days per week, or 7.5 hours per day if 5 days per week.
• You can choose half hour or half hour lunch to finish earlier if you wish.
• If 1 hour is chosen, breaks can be split.
• 22 days holiday, plus bank holidays, 2 days taken. Plus birthdays off.
• 5+ years plus an extra day, up to a total of 27 days.

Required Knowledge, Skills, and Abilities

• An excellent telephone manner is essential and although you will not be customer-facing you must be smart and presentable.
• You will be someone who has good experience in a similar position.
• Training will be provided; however in order to be successful in this role, self-learning is essential.
• Friendly and responsive telephone manner
• Excellent attention to detail
• Excellent timekeeping
• Good general IT skills