Job Description

Key responsibilities will include:

• Contacting all valuation & viewing enquiries and arranging appointments
• Following up on viewing appointments and providing detailed feedback to landlords
• Dealing with and resolving property maintenance/repair issues - liaising between tenants, landlords and contactors and accurately recording all information on internal property management software
• Referencing applicants to ensure they meet required criteria set by individual landlords
• Ensuring that all necessary safety certificates are carried out and the relevant documentation is held on file prior to all move-ins
• Registering details for prospective landlords and tenants onto the internal CRM system
• Inputting new property information into the relevant systems
• Drawing up Assured Shorthold Tenancy Agreements and organising associated move-in documents
• Typing up inventories and inspection reports

ESSENTIAL EXPERIENCE AND SKILLS

We would like to talk to people who:

• Have 1+ years’ experience working in an office-based admin/customer service role
• Have high levels of attention to detail in all aspects of their work
• Have excellent written and verbal communication skills
• Can quickly and easily build rapport and maintain ongoing client relationships
• Are computer literate with experience on Microsoft Office (Outlook, Word, Excel) and ideally other property related software
• Are searching for a long-term career within the property industry
• Are strong and confident team players, with the ability to work independently
• Have a strong geographical knowledge of the Harrogate area
• Hold a clean UK driving licence

Required Knowledge, Skills, and Abilities