Job Description

You'll need to be flexible – processing different types of applications and information, dealing with telephone queries, managing emails and learning about all aspects of the SSC and its' services all the while making sure excellent customer service is at the heart of everything you do.

You'll be surprised at the technical expertise, insight, and knowledge you can learn on the job and in time, find yourself advising and guiding others on specialist subjects.

We need people who are great team players with a collaborative approach, able to work in an environment of change and are comfortable with switching focus depending on workload demands. As this is a high-paced environment, you will need to be proactive, not afraid of challenges and willing to go the extra mile to ensure the delivery of tasks and deadlines are met. IT skills in a range of Microsoft packages and using bespoke databases and systems are essential as well as the ability to communicate clearly and professionally, both verbally and in writing. You will need to be conscientious in your own work with an emphasis on quality and high standards, as well as having an eye for detail when checking and reviewing documentation received into the department. Previous experience of working in a shared service or aviation related setting would be an advantage but not essential.

We offer a range of fantastic benefits such as flexible working arrangements, free onsite gym, discounted gym membership, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

Required Knowledge, Skills, and Abilities