Job Description

Responsibilities:

·Ensure that set SLA’s are met within the time limit agreed

·2nd/3rd Line IT Support relating to technical issues involving Microsoft’s core business applications and operating systems

· Strong network technical support experience including DNS/DHCP, VLAN, WAN and LAN connectivity, routers, firewalls, and security

· Remote access solution implementation and support: VPN, Terminal Services, and Citrix

·Support of server issues prior to escalating to 3rd Line

·Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets (SLA’S)

·Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional requirements:

·Car owner with full UK driving license

Microsoft certifications advantageous

Required Knowledge, Skills, and Abilities