Job Description

Duties and Responsibilities include:

• Processing all new orders within 48 hours of receipt with speed and accuracy
• Check your own and colleagues processed orders to ensure all details are amended where necessary and recorded within 48 hours
• Deal with queries from retailers and consumers relating to orders and products via telephone and email, giving excellent customer experience at all times, including pricing, delivery dates, amendments, cancellations, product information, etc.
• Ensure any failed deliveries are notified in a timely manner to customers.
• Assist colleagues with workload during busy periods
• Assist with reception duties when needed
• Any other duties as directed by the Sales Office Manager and Company Directors

You need to have the following:

• Strong knowledge of IT packages (including Microsoft and Outlook)
• Order processing skills advantageous but not essential

In return you get:

• Holidays 30 days (inc. bank holidays) and pension (auto-enrolment)
• Free on-site parking
• Contributory pension scheme
• Cycle to work scheme
• Training and development
• Local gym membership special offers

Required Knowledge, Skills, and Abilities