Job Description

The teams are responsible for regulated processing activities for both onshore processing & supporting the offshore team.

• Customer satisfaction
• Meeting targets for accuracy, quality and volume and agreed service levels
• Satisfactory resolution of queries (self)
• Achievement of agreed business objectives/service standards
• Contribution to team service levels
• Willingness to contribute to wider department objectives
• When required provide project support ensuring own deliverables are on time and to specification
• Delivers courteous and prompt service
• Delivers what has been promised
• Develops excellent understanding of individual customer needs and concerns
• Takes personal responsibility for resolving customer concerns
• Strives to exceed customer expectations
• Treats each contact with customer as an opportunity to impress them with the service offered
• Presents a good image of the company to customers
• Applies skill, effort and judgment to get the job done
• Ensures own role and objectives are clear
• Identifies opportunities to develop business and meet customer needs
• Redirects own time and resources to ensure objectives are met
• Communication – written and oral
• Working with others / team player
• Commercial Awareness

Required Knowledge, Skills, and Abilities

• Good working knowledge of IT applications that may include but is not limited to Microsoft Office, Master Access, TRACS, Sirius & DEC.
• Self-organization
• Self-motivation
• Ability to learn new tasks with minimal supervision
• Ability to plan tasks and keep to timescales
• Ability to identify system/process improvements
• Good communication skills (both written and oral)
• Organizational Awareness
• Environmental Awareness
• Procedural/Product/Specialist Knowledge