Job Description

Responsibilities
* Creation of network incidents on the internal system
* Resource allocation - organising and dispatching engineers & ensuring incidents are prioritised
* Liaising with the field staff for progress reports
* Operation of the management systems and updating data
* Producing reports
* End to end co-ordination and update of vulnerable customer information
* Night Shift - customer phone calls overnight and associated duties
* Liaise with various internal departments (contact centre, Incident Management, Field Staff and customers to ensure customer information is of adequate standard and provided in a timely fashion)

Required Knowledge, Skills, and Abilities

* IT Skills - Microsoft Office/ Excel etc * Ability to pick up new systems quickly and effectively * Keen to learn * Developed customer service skills and knowledge of customer contact process. * Developed communication and influencing skills. * Excellent Telephone skills, manner and grammar. * Ability to prioritise variable workload. * Ability to stay calm under pressure