Job Description

You will lay the groundwork for everything client does. Working primarily on the phone, you will reach out to third parties from across the world to initiate the referencing process and gather information about those that we are screening.

You will:

• Establish contact with employers and institutions through research of the data provided by the Candidate.
• Request educational, professional and employment verifications from HR departments and student records teams, over the phone and by email.
• Initiate checks that include ID verification, directorship and financial searches.
• Ensure all information gathered is uploaded to our system ready for the Screening Coordinators to analyze and report back to clients.

Required Knowledge, Skills, and Abilities

• Naturally inquisitive and demonstrate initiative
• Active listener, who can articulate thoughts to express ideas effectively, through written and verbal communication
• Professionalism on the phone and able to manage challenging and complex conversations
• Thorough when accomplishing tasks and meticulous with approach
• Positive and dynamic when working with change in both process and workload
• IT literacy and capacity to learn and work with new systems
• 1+ Years' experience in an office based or customer service role
• Beneficial: Background in employment screening