Job Description

Core responsibilities of this role include:

• Delivery of  excellent customer service on each and every call
• First point of contact for customer escalations and complaints
• Processing customer returns and exchanges
• Order processing and administration

About you:

The successful candidate is likely to have/demonstrate:

• Experience of working in a customer service role
• Excellent interpersonal and communication skills both at a written and spoken level
• Confidence in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures
• Experience in recording of all customer interactions, meeting pre-set Quality targets
• Manage end to end customer experiences
• Ability to identify improvement opportunities to ensure processes and tools are effective and efficient
• Strong analytical skills with experience of MS Excel and content management systems
• Self-motivated with strong personal time management & problem solving skills
• Excellent Team player
• Can do attitude with a flexible approach to the role
• Multiple language skills will be treated as an advantage. 

Required Knowledge, Skills, and Abilities