Job Description

You will be responsible for the following:

• Provide administration service to customers, working to agreed targets
• To complete / check casework and provide feedback
• Resolving customer enquiries
• Performing and issuing pension calculations
• Provision of technical guidance to other team members
• Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
• Provide on-the-job coaching to department colleagues
• Carry out projects and ad-hoc activities as determined by the Team Leade

Required Knowledge, Skills, and Abilities

• Excellent attention to detail and capable of following defined processes and procedures
• Strong communication skills
• The desire to deliver exceptional customer service
• Proven track record of quality, timely delivery
• The ability to develop positive and productive working relationships
• Computer literate with a willingness to learn a variety of systems
• Strong numeracy and literacy skills
• Previous pensions experience is essential