Job Description

The primary responsibilities of the role include:

• Providing a high level of customer service to overseas clients based largely in Europe, America, Australia and Russia
• Dealing with enquiries and queries, liaising with internal departments as required and responding to customers in a timely fashion
• Receiving of customer orders with high levels of internal communication
• Monitoring availability of outstanding / upcoming orders to ensure dispatch dates are met
• Communicating with customers regarding order progress and dispatch dates
• Working closely with the Dispatch Department regarding shipments
• Liaising and booking freight forwarders for sea / air freight
• Preparation of required documentation for shipping Notes for sea freight consignments / containers, together with relevant paperwork – full training provided
• Preparation of Invoices / Packing Lists for shipments, raising pro forma invoices
• Dispatch of samples worldwide with associated paperwork requirements.
• Completion of Customer Complaint forms, follow-up with Quality Manager and responding to customers
• Updating and management of database
• Preparing and maintaining customer’s personal price lists and part numbers where applicable.
• You will have excellent communication skills and will ideally have customer service experience.

My client require applicants to have very good IT skills with experience and knowledge of Microsoft office software. You will need to be able to work well under pressure in a fast-paced office environment whilst maintaining attention to detail.

Required Knowledge, Skills, and Abilities