Job Description

You will have responsibility for the maintenance and development of the system, including hazardous waste note monitoring, data entry, account reconciliation, customer liaison and management reporting. In addition, the position will include general administrative duties such as answering phones, filing, support for team members and other duties as assigned.

• Update and maintain daily data entry forms – including, but not limited to, KPI’s, Route Logs, EA Quarterly Returns.
• Checking and balancing of driver paperwork– consignment notes & route sheets – to ensure information is correct for billing purposes, make any necessary amendments and inform customers where appropriate.
• Checking and balancing of 3rd party customer’s consignment notes, to ensure information is correct for billing purposes, make any necessary amendments and inform customers where appropriate.
• Month end account reconciliation – Ensuring all routes and paperwork has been checked & balanced. Unbilled container report has been investigated and cleared.
• Printing and issuing all relevant paperwork required for drivers to carry out daily routes.
• Printing additional tags or paperwork required by customers and waste acceptance.
• Update and maintain administrative functions of the system.
• Responding to Salesforce cases, by investigation or inquiry, forwarding on to relevant person / department, obtaining and providing any requested documentation.
• Customer service (external) – Responding to customer enquiries be phone, fax, email, letter in a timely fashion. Actioning any customer requests and / or forwarding on to the relevant person / department. Informing customers of any changes, when appropriate i.e. service cancelations, bank holiday collections etc.
• Customer service (internal) – Liaising with other sites, departments and account managers to provide information regarding customers and accounts when requested or required.
• Send HWCN off to Clear data for scanning on a monthly basis, search and obtain copies of the notes when requested.
• Order and receipt stock as required using the ordering system, Proactis, and liaise with suppliers to ensure timely delivery.

Required Knowledge, Skills, and Abilities