Job Description

The role involves working within a team to answer technical questions and issues arising from the day to day activities of customers via telephone and/or email, as well as assisting in the support of current hardware and software

You will:

• Provide first line phone support both in-house and out of the office on all products
• Provide hardware and software training to customers via the phone and video calls
• Raise warranty orders direct into the ordering system
• Supply basic technical tuition to customers and occasionally colleagues
• Work on several projects at any one time

This is a full time permanent position working 40 hours a week Monday to Friday

Ideally you’ll have previous experience within an electronic Technical Support role. Have fantastic team working ethic as well as the ability to multi-task, priorities and problem solve.

Required Knowledge, Skills, and Abilities