Job Description

Key Responsibilities as Managed Services Administrator

• Responsible for the organisation and completion of administrative tasks that arise on the Mobile Mini Plus desk.
• Work to agreed SLA’s to provide the business with quick and informative pricing, lead time and availability.
• Provide support to the wider business with assistance for invoice queries, breakdowns and servicing.
• Other general administrative duties as required by the desk.
• Takes personal ownership for the safety of themselves and those around them.
• Takes the initiative and seeks out additional work wherever possible.
• Takes personal responsibility for career development and improving own skills.
• Is willing to help and support other employees.
• Personally takes responsibility for making it easy for all customers.
• Dealing with incoming calls/customer requests including hire, sale, repair and transport enquiries.
• Supply prices in line with Company price specifications.
• Follow up enquiries to secure orders.
• Assist client and clients end user with invoice queries.
• Arrange transport and repair enquiries and deal with any issues raised.
• Work with the branch operational and sales teams to ensure the client and their end users are serviced effectively with exceptional levels of customer service, which in turn will help us to achieve our goal of profitable growth.
• Achieve and exceed assigned sales targets and outcomes.

Competencies and Qualifications

• General administration experience.
• Excellent communication skills, both verbal and written.
• High attention to detail.
• Able to work in a team and encourage a supportive family atmosphere.
• Always maintain a positive and enthusiastic attitude.
• Be honest and open with both customers and colleagues at all times.
• Demonstrates a strong work ethic, focussing on personal achievement and results.
• Passionate about consistently exceeding the expectations of the customer and lives our Customer Charter.
• Proven track record of delivering exceptional customer service.
• Excellent knowledge of products and services and strong IT skills.
• Ability to organise workload in order of importance and able to prioritise workload in line with the business and customer needs.
• Excellent customer relation skills, comfortable dealing with a wide range of customers and people.
• Embraces change and is open to the ideas and opinions of others.
• Experience of the construction and/or rental industries would be beneficial but not essential.

The above list is not exhaustive and you may be required to carry out additional duties from time to time to meet the needs of the business.

What we can offer you

Competitive salary

Company bonus scheme

31 days holidays, including bank holidays which will increase with service

Free training and career progression plans

Regular performance reviews and succession plans for 1, 3 and 5 years with opportunity for career progression.

Required Knowledge, Skills, and Abilities

• General administration experience. • Excellent communication skills, both verbal and written. • High attention to detail. • Able to work in a team and encourage a supportive family atmosphere. • Always maintain a positive and enthusiastic attitude. • Be honest and open with both customers and colleagues at all times. • Demonstrates a strong work ethic, focussing on personal achievement and results. • Passionate about consistently exceeding the expectations of the customer and lives our Customer Charter. • Proven track record of delivering exceptional customer service. • Excellent knowledge of products and services and strong IT skills. • Ability to organise workload in order of importance and able to prioritise workload in line with the business and customer needs. • Excellent customer relation skills, comfortable dealing with a wide range of customers and people. • Embraces change and is open to the ideas and opinions of others. • Experience of the construction and/or rental industries would be beneficial but not essential.