Job Description

Responsibilities:

• The following is a brief outline of the responsibilities associated with all roles at A1/A2 grade related to the processing of passport applications:
• Receive and process incoming and outgoing mail, transport mail, prepare application boxes.
• Open postal applications, check and record envelope contents, record payment details, affix photograph to the application form and batch documentation.
• Scan application documentation and check the data captured, co-ordinate and move applications, letters and files.
• Validate the correct scanning and completeness of the application.
• Correct fields in the system by comparing with the original application.
• To both search and record files and data
• To link incoming queries with relevant application forms
• To correctly despatch correspondence and documents to customers
• To work flexibly and provide support to other operational colleagues / areas as required

Note: An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence and training - this may also include duties that are more physically demanding.

Requirements:

To carry out the roles effectively the successful candidates will be able to demonstrate evidence in the following criteria:

• Disciplined Work Approach
• Excellent attention to detail
• Communication
• Customer Focus
• Adaptability
• Managing a quality service
• Making effective decisions
• IT literate
• Team Work but must be able to work on own initiative
• Delivering at pace

All applicants are required to hold Security Clearance for these roles which can take 4-8 weeks to process from receipt of your application at no cost to you but you must hold a current and valid Passport to be considered for this role.

Required Knowledge, Skills, and Abilities

• Disciplined Work Approach • Excellent attention to detail • Communication • Customer Focus • Adaptability • Managing a quality service • Making effective decisions • IT literate • Team Work but must be able to work on own initiative • Delivering at pace