Job Description

Key Responsibilities

• Planning work efficiently ensuring disruption is kept to a minimum and the correct subcontractor is deployed
• Organising out of hours work with subcontractors, including hire of access equipment when necessary
• Monthly planning of all maintenance tasks, ensuring all subcontractors complete tasks as directed within SLA
• Answering of telephones and monitoring mailboxes in a professional manner
• Ensure any queries/complaints are resolved for clients within service level agreements
• Working effectively with all internal teams to process through remedial work to quotation/reactive works
• Follow processes set out by the business, working together with team members and the whole company to ensure all procedures are adhered to
• Ensuring visits are booked in with clients ahead of subcontractors’ attendance
• Completing any necessary paperwork and or permits online as requested by the client

Key Skills & Experience

• Facilities Management (or similar relevant industry) experience is desirable
• Must be a sound navigator of MS Excel (and MS Office package in general)
• Ability to multitask
• Great communication skills
• Sound geographical knowledge of the UK

Personal Qualities

This is a highly demanding role, so we require candidates with a calm and composed attitude who have the ability to complete tasks to strict deadlines.

For the right person, there is great career progression available with this rapidly expanding business.

Additional information

• Wakefield City Centre based
• Temp to perm
• Must be flexible between 7am - 7pm (8.5 hour shifts)
• Monday to Friday
• £17,000 - £21,000 dependant on experience
• 23 days holiday per year, rising to 25 years after 2 years service
• Career progression
• Please note: Parking not provided with this role

Required Knowledge, Skills, and Abilities