Job Description

Role Accountabilities:

• Provide quality customer service skills via telephone, email and face to face.
• Complete all operational functions such as deliveries, collections, merchant own carrier requests within the necessary timeframes.
• Customer satisfaction levels to be maintained/enhanced to ensure business is grown and cross-selling opportunities are created.
• Deliver on customer specific KPI targets to keep high levels of customer satisfaction.

• Maintain thorough knowledge of internal/external systems (including logistic platforms) and services, as well as legislation & maritime regulations.
• Develop a good rapport with Trade, Overseas Agencies, Suppliers and Customers.
• Attend off site meetings with customers for service review, and new customer integration.

• Evolve and maintain customer relationships to ensure volume targets are met, by way of regular meetings/conference calls.
• Build a good rapport with warehouses and have a strong understanding of standard practices of each of the suppliers.

Profile and Required Skills

• Background in Import/Export shipping, customer service, logistics (Preferred)
• Excellent communication and organisational skills
• Attention to detail
• Ability to thrive under pressure and remain calm
• Exceptional communication skills - Telephone, email etiquette and face to face
• Excellent organisational skills at operational level.
• Flexible to work out-of-hours when necessary/required.
• Responsibility for ensuring that local Health and Safety policies and procedures are followed in order to ensure own safety and the safety of others

• Shipping (Import/Export) / Freight Forwarding experience essential

• Adaptable to customer requirements.
• Innovative approach to problem solving.
• Team Player
• Cross-Docking/Warehouse/Reefer experience (Preferred)
• Self-motivated & organised

Required Knowledge, Skills, and Abilities

• Background in Import/Export shipping, customer service, logistics (Preferred) • Excellent communication and organisational skills • Attention to detail • Ability to thrive under pressure and remain calm • Exceptional communication skills - Telephone, email etiquette and face to face • Excellent organisational skills at operational level. • Flexible to work out-of-hours when necessary/required. • Responsibility for ensuring that local Health and Safety policies and procedures are followed in order to ensure own safety and the safety of others • Shipping (Import/Export) / Freight Forwarding experience essential • Adaptable to customer requirements. • Innovative approach to problem solving. • Team Player • Cross-Docking/Warehouse/Reefer experience (Preferred) • Self-motivated & organised