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Customer Service Administrator
  • United Kingdom - Warwickshire - Solihull -
1 year ago
Administrator
Full Time
Job Description
  • Updating the HR system and informing Payroll with regards to new starters and employee changes as and when required.
  • Dealing with employee queries including Holidays, HR Database Access, Training, Benefits, and Policy enquiries and liaise with relevant BSM for each practice
  • Updating the HRIS and informing Payroll with regards to new starters, contract amendments, leavers, change of personal details as required.
  • Filing, photocopying, shredding, dealing with the incoming and outgoing post, and other general admin functions.
  • Producing letters, contracts, training agreements and other HR related correspondence.
  • Provide routine and adhoc, accurate reports from the HR database to managers.
  • Assist in formal meetings, such as employee disciplinarians and grievances undertaking such tasks as may be required by the HR Manager.
  • Dealing with employee queries including Holidays, HR Database Access, Probations, References, OH Service, Training, Benefits, and Policy enquiries.
  • Assist with on boarding queries, checking paperwork to ensure that legal and policy requirements are met.
  • Provide day to day advice to Line Managers and Employees on general HR related queries, requests and company policies and procedures, escalating more complex issues to the HR Manager.
  • Supporting on administration for all internal HR processes.
  • Gathering and checking paperwork for central support starters, involving gathering references, writing offer letters and carrying out ID checks.
  • Ensuring training agreements are in place for central functions employees before any training is undertaken or invoices are paid.
  • Running My Benefits/Pawsome process, producing monthly report, liaising with service provider and resolving queries on the system. Supporting employees with any queries for new and existing users.
  • Assist in the development, implementation and administration of the company’s wellbeing strategy
  • Other Adhoc duties as requested by HR Manager
  • Comply with all company Policies and Procedures.
  • Comply with Health and Safety regulations and other current legislation as applicable.
  • Undertake all other reasonable duties as required.

Required Knowledge, Skills, and Abilities
  • A relevant 3rd level qualification to at least degree level or a certificate relevant to the role.
  • 2 years’ experience in an administrative role, ideally in a HR environment.
  • Be flexible and solution focused.
  • Happy to travel across Ireland to visit practices if necessary.
  • Well-developed interpersonal abilities, attention to detail, excellent communication skills are key and will be an integral part of this role.
  • Confidentiality with information 
  • Continuous professional development is encouraged, any fees and time covered.
  • Understanding of current employment legislation. 
  • A strong ability to engage with stakeholders at various levels
  • A proven self-starter with a ‘can do’ approach.
  • Willingness, experience and confidence to take ownership of tasks
  • Demonstrates an attention to detail.
  • Self-confident and proactive.

Reference no: 77228

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