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Customer Service Administrator
  • United Kingdom - Midlands - Nottingham - NG1 7BQ
1 year ago
Administrator
Full Time
Job Description

You will be part of the team supporting Partners and lawyers with working capital management. You will need to be able to work as part of a team as well as on your own initiative, have good attention to detail and be able to manage your time effectively.

Duties will include (but not be limited to):

  • Management of working capital for an assigned department, working towards targets to minimize overdue debt and maximize cash receipts;
  • Conducting monthly meetings with Partners/lawyers to review any client and matter related working capital (WIP and Debt) issues;
  • Liaising with a large portfolio of clients daily regarding debts and then updating the firm's credit control system in a timely, accurate manner to enable the effective tracking and monitoring of the status of any outstanding invoice;
  • Dealing with day to day financial queries for matters and/or clients. Agreeing and implementing satisfactory actions in order to resolve these;
  • Preparation of WIP, Disbursement, and Debt reports;
  • Negotiation with clients to arrange payment plans and completion of regulatory paperwork for specific clients;
  • Ensuring compliance with the Firm's revenue control policies and the discount/write off policy; and,
  • Supporting the year-end WIP valuation process

Benefits

  • Competitive Salary
  • 25 days annual leave
  • 2 paid days leave volunteering
  • Pension and life assurance
  • Private medical insurance
  • Parental leave
  • Childcare vouchers
  • Flexible working
  • Personal/Professional development
  • Cycle to work
  • Social club

Required Knowledge, Skills, and Abilities

To be successful we are looking for candidates who can demonstrate:

  • A proven record of revenue/credit control and working capital management;
  • Experience working in a face paced professional services organisation with the ability to multi-task;
  • The ability to communicate appropriately and effectively with internal senior stakeholders as well as externally with our clients;
  • Good IT skills, specifically with Excel; and,
  • A CICM qualification is desirable.

Reference no: 77308

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