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Customer Service Advisor
  • United Kingdom - East Midlands - Derbyshire -
1 year ago
Service Advisor
Full Time
Job Description

You will collaborate with colleagues across the HR teams to ensure delivery of an efficient, professional, best in class service for employees. You will own accountability for ensuring that all assigned operational activities (including managing employee data, contract/documentation generation, processing new starters/leavers, etc.) are delivered efficiently and with the highest level of accuracy.

What You'll be Doing..

  • Accountability for the accuracy of all employee data and documentation, including new starters, changes to terms for existing employees, payroll instructions and processing leavers
  • Accountability for ensuring compliance with all audit requirements relating to HR/people processes
  • Becoming an expert on all HR systems
  • Accountability for serving as first point of contact for employees on all policy, procedure and HR system queries
  • Partnering with HR Business Partners to deliver annual people processes including performance review process and annual reward review
  • Using people data to deliver key insights and prompt appropriate action by the HR Business Partners

Required Knowledge, Skills, and Abilities
  • Experience of having worked as a HR Support Partner/HR Operations/HR Administrator in a fast paced, online business
  • Experience of problem solving
  • Experience of stakeholder management
  • Advanced user of Word, Excel, PowerPoint & Outlook

Reference no: 77358

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