Job Description

To provide an efficient and flexible administrative support service in an integrated way to specifically and with the wider organization as required for family support and other community services for the project

• To respond in an efficient friendly and appropriate manner to all communications with the office i.e. post, e-mail, telephone and in person.
• To provide administrative support to the service, utilizing relevant IT packages, ensuring documents are presented and formatted to a high standard.
• To maintain an up to date and effective filing system.
• To maintain an efficient, accurate and up to date financial, Human Resource and stock/ inventory recording system as appropriate.
• To gather information statistics and prepare reports as required, including administration of databases as appropriate to the role.
• To provide administrative support with the daily running of the office building, including building maintenance issues and facilities.
• To be vigilant to any concerns regarding the protection and welfare of children and to bring them to the attention of your designated person in a timely manner, in keeping with the Barnardos Child Protection policy.
• The post holder will be expected to assist in a flexible manner to tasks required in the other services.
• To assist staff with practical search tasks.
• To be particularly sensitive to the requirements for confidentiality of information.
• To be particularly sensitive to the vulnerable nature of the client group involved.
• To research relevant literature and resources as required.
• To direct the public to our Post Adoption service as required.
• To co-operate closely with other administration workers and provide cover as necessary.
• Commitment to the purpose of company and to work within the values, policies and procedures of the organization and in the context of current legislation and regulations.
• To participate in regular supervision with your line manager.
• To actively participate in team and staff meetings and service reviews/ evaluations and to contribute to the development of policy and practice with your area of work and within company as a whole.
• To report any area of concern to your line manager in a timely manner.
• To show reasonable flexibility in relation to hours of attendance to meet the needs of the work. Work during unsocial hours may be required.
• Have a flexible approach to the work in response to organizational change, development and review of best practice.
• Participate in and engage with a performance management programme.
• Identify training needs with your line manager and participate in training opportunities appropriate to the role.
• To be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager or local Health and Safety Officer.
• To be vigilant to any concerns regarding the protection and welfare of children and to bring them to the attention of the Designated Person in a timely manner, in keeping with the Child Protection policies.
• To participate in the efficient flow of information within the organization by sharing and seeking information as appropriate.
• To undertake other duties as may be requested by the line manager from time to time.
• To undertake your work in a manner that is friendly, flexible and informal.

Required Knowledge, Skills, and Abilities

• Good communication and interpersonal skills.
• Awareness of confidentiality and the ability to deal with sensitive queries.
• Teamwork required and the ability to work in collaboration with others.
• Ability to work on own initiative and to consult where appropriate.
• Ability to priorities competing demands.
• Flexibility and adaptability in terms of tasks and time is essential for this post.
• Minimum of two years direct relevant experience essential.