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Customer Service Administrator
  • United Kingdom - West Midlands - Wednesbury, Sandwell - WS10
1 year ago
Administrator
Full Time
Job Description

You will provide fee earners with proactive and high quality secretarial support that appropriately meets their requirements, enabling them to focus on providing legal services to clients and reducing the need for them to undertake administrative tasks.

  • Proactively manage and maintain fee earners' diaries, making appointments and coordinating internal and external client meetings, meetings with legal directories etc and ensure all work activities are scheduled effectively, including the identification and resolution of potential challenges and clashes.
  • Arrange the booking of conference rooms, video conference facilities, cars, refreshments, restaurants, and liaising with meeting attendees, both internal and external.
  • Monitoring and responding to post and/or emails, prioritizing correspondence to enable fee earners to focus on urgent matters and using initiative to route emails to the appropriate individuals for swift response and action; wherever possible, responding to and filing emails on behalf of fee earners to reduce volume.
  • Day-to-day administrative tasks such as photocopying, scanning and demonstrating the ability to delegate to appropriate department/s when necessary, e.g. for organizing large volume printing, photocopying, document production.
  • Organizes document management, including closing of files, archiving and ensures that all relevant documents are filed electronically and paper-based, if required.
  • Dealing with and submission of travel invoices and expense claims, and maintenance/filing of copies.
  • Organizing and maintaining up to date systems to ensure effective document management, including closing of files, archiving and ensuring all relevant documents are filed electronically and paper-based.
  • Supporting fee earners, Secretarial Coordinator or Group Head on time recording (Rekoop), including exception monitoring and reporting as required.
  • Typing and formatting of presentations, reports and legal documentation. Drafting letters and correspondence as required. Proof reading all work to ensure that completed documents are delivered accurately and to a consistently high standard.
  • Preparation of agendas, presentations and meeting papers, including print production and timely distribution and chasing papers for meetings and ensuring that Lawyers have papers and adequate preparation time.
  • Formatting of bids, pitches and capability statements for clients typically in Word or PowerPoint; inputting edits to client facing documents.

We have a reputation for being a friendly culture which we are very proud of. An inclusive and diverse culture, our innovative approach and being truly international are just a few more things that make us, us.

  • Competitive Offer Package including bonus's dependent on role/level, private medical insurance & pension contribution to name a few.
  • Dress 'for your day' Code.
  • Hybrid working approach of 2 days a week required in the office with flexibility dependent on role/team/client demands.

Required Knowledge, Skills, and Abilities
  • Experience working as a secretary within a professional services environment.
  • Good working knowledge of Microsoft applications.
  • Experience of working with house styles.
  • Good working knowledge of document and client relationship management systems, OCR/PDF software and financial recording applications.

Reference no: 77803

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