Job Description

You will be part of a highly customer-oriented team that is responsible for all aspects of life policy administration from new business input to investment administration and claims processing. As an Operations Administrator, you will provide excellent customer care to clients predominantly from our Finnish client base. You will also contribute to our learning culture by sharing your knowledge with colleagues.

You have an academic degree from university or business school. You ideally have at least a few year’s experience working in the financial services area, particularly insurance or pensions and investments. You are positive, proactive and eager to learn. You have a strong sense of customer focus, are team focused, a problem solver and solution oriented. You have strong attention to detail, are self-driven and organized. Strong communication skills, written and verbal are essential.

• Processing new applications and existing business claims and policy alterations.
• Reviewing and responding to all customer queries received in writing or by phone in an efficient and timely manner.
• Managing customer expectations and taking ownership of queries
• Production of high quality and accurate client documentation in a timely manner.
• Maintaining a professional approach to all duties and maintain client confidentiality.
• Maintaining flexibility within the team, assisting colleagues and other departments where possible and if workloads demand.
• Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided.

Required Knowledge, Skills, and Abilities