Job Description

We relish the hard work it takes to do this because we’re proud of how special it is. You will become part of amazing teams full of warm, grounded people. True individuals but always there for each other.

• Monitor monthly statements before they are released, monitor arrears levels, placing accounts on hold when required
• Dealing with customer queries, e.g. balance queries, reissuing statements, queries on statements
• Contacting customers by phone and in writing regarding their account balances/payments
• Liaising with colleagues and other departments to solve issues/ queries
• Setting up new accounts and ensuring customers adhere to their account agreement
• Sending customer accounts to solicitors for debt collection
• Any other duties as assigned by the department manager

Required Knowledge, Skills, and Abilities

• Excellent communication skills and highly organized
• Courteous and confident telephone manner, good numerical and analytical skills with a flexible approach to tasks
• The ideal candidate should be a strong team player, self-motivated and be able to work on their own initiative
• Competent IT skills, working knowledge of Word and Excel
• Credit control experience desired but not essential