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Customer Service Administrator
  • United Kingdom - Hertfordshire - Letchworth Garden City -
1 year ago
Administrator
Full Time
Job Description

You will work as part of the team that is responsible for the management of the training and administration needs of Partners and staff within the Assurance Practice.

Responsibilities include:

  • Providing a comprehensive administration service as part of the Assurance Learning and Development department.
  • Involvement in all aspects of planning behind the organization of Assurance L&D technical training courses & events, including administration of the learning management system.
  • Scheduling of all staff on core training and follow up on non-attendance and co-ordination of rescheduling.
  • Organizing/preparing the materials for the core technical training programmes as required both for physical or virtual classroom delivery.
  • Setting up training rooms/equipment as required on site or at external venues.
  • Providing support in planning and delivery of industry training for internal departments.
  • Liaising with internal and external course tutors and providing administrative support at these courses run either, at external locations or virtually.
  • Responsible for monitoring and follow up of e learns, evaluations etc.
  • Updating all necessary files/records and ensuring all training records are kept accurate and up-to-date.
  • Supporting the team in the management of all course logistics.
  • Assisting the Director and Senior Manager with Assurance end of year and PwC global training reporting requirements.
  • Other responsibilities as determined within the function i.e. processing of invoices, room bookings, exam support, ad-hoc requests.

Why you’ll love working?

  • A competitive compensation package with a defined career path
  • Paid overtime up to manager level
  • Defined Contribution Pension Plan
  • Subsidized healthcare insurance
  • Wedding leave and gratuity, paid maternity leave, new parent leave;
  • Flexible working arrangements

Required Knowledge, Skills, and Abilities
  • Leaving Certificate, or
  • Degree or equivalent qualification
  • 2 – 3yrs+ of administration experience gained in a dynamic fast paced environment
  • Previous experience working in a training department is an advantage but not essential.
  • Intermediate to advanced Excel skills
  • G Suite and other digital applications
  • Excellent computer applications skills & general proficiency in IT systems, good working knowledge of MS Office
  • Excellent organizational and planning skills
  • Diligent, hard worker
  • Excellent communication and presentation skills, both verbal and written
  • A professional approach, personally well organized, presentable and effective management of their time
  • Ability to work efficiently under pressure and to tight deadlines yet maintain high consistency in standard of work
  • A proactive attitude with the ability to work independently and on own initiative
  • Team player with a friendly and outgoing attitude
  • Capable of liaising with people at all management levels and of working in a professional office environment
  • Customer focused supporting quality service
  • Strong attention to detail and accuracy in the performance of their work
  • A continued interest in digital up skilling their IT knowledge

Reference no: 78657

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