Job Description

What will the role involve?

• Facilitate the implementation and maintenance of the Company's integrated management system (IMS) focusing on Quality.
• Manage the contract Quality Management System (QMS) in accordance with the requirements of ISO 9001, including the issue, review and approval of QMS documentation.
• Support the maintenance of the Integrated Account Plan and Integrated Site Plans.
• Manage key Quality Management System processes, for example, Non-conformance, Complaints, Change Control.
• Develop, implement, maintain and report on contractual Key Performance Measures.
• Maintain a contract specific Quality Scorecard.
• Produce monthly contract performance reports.
• Attend regular client Quality & Performance meetings.
• Analyse data to identify areas for improvement in the quality system.
• Monitor, maintain and improve where possible Quality Performance procedures.
• Support and guide the wider project team to maintain Quality Performance procedures.
• Facilitate the attainment and subsequent maintenance of activity specific to quality standards eg. National Highways Sector schemes.
• Carry out internal Quality audits, reporting findings to appropriate personnel and monitoring progression of actions to ensure prompt completion through the QMS.
• Ensure that the supplier and subcontractor audits are performed and reported as scheduled.
• Manage the account document and record management system.
• Assist in the production, review and approval of all controlled documentation.

Experience required

• Experience of evidence-based auditing
• Working knowledge of developing and maintaining reporting systems
• Experience facilitating internal investigations for the purposes of improvement
• Knowledge of ISO9001 standard
• Experience of implementing and auditing management systems to ISO 9001 standard
• Knowledge in the use of Root Cause Analysis (RCA) Tools
• Experience of reporting Key Performance Indicators
• Demonstratable ability to implement and meet targets
• Understand associated customer service principles
• Understanding of relevant health and safety guidelines

Desirable

• Working experience of the Highways / Construction industry
• To have working knowledge of Highways Sector Schemes
• To have working knowledge of ISO 9001, 14001 and ISO 45001
• Experience of Office 365 tools e.g. SharePoint, PowerBI, Visio

Skills and qualifications

Qualifications

• Degree or equivalent
• Internal Auditor certified (essential)

Skills

• Excellent communication (Verbal & Written) skills
• Strong interpersonal and communication skills
• Excellent literacy skills and attention to detail
• Planning and organising
• Customer Relationship Management
• IT and Data Analysis
• Ability to understand commercial contracts
• A working strength in adherence to policies, procedures and compliance

Required Knowledge, Skills, and Abilities

Experience required • Experience of evidence-based auditing • Working knowledge of developing and maintaining reporting systems • Experience facilitating internal investigations for the purposes of improvement • Knowledge of ISO9001 standard • Experience of implementing and auditing management systems to ISO 9001 standard • Knowledge in the use of Root Cause Analysis (RCA) Tools • Experience of reporting Key Performance Indicators • Demonstratable ability to implement and meet targets • Understand associated customer service principles • Understanding of relevant health and safety guidelines Desirable • Working experience of the Highways / Construction industry • To have working knowledge of Highways Sector Schemes • To have working knowledge of ISO 9001, 14001 and ISO 45001 • Experience of Office 365 tools e.g. SharePoint, PowerBI, Visio • Degree or equivalent • Internal Auditor certified (essential) • Excellent communication (Verbal & Written) skills • Strong interpersonal and communication skills • Excellent literacy skills and attention to detail • Planning and organising • Customer Relationship Management • IT and Data Analysis • Ability to understand commercial contracts • A working strength in adherence to policies, procedures and • compliance