Job Description

You will report to the Group Protection Team Leader and will work within a team of 12 people. This position includes full ownership for the administration of a Group Protection Voluntary portfolio. You will work closely within our renewal administration team and their designated broker panel to deliver a first-class customer service.

• Priorities and manage your own workload to meet the varying needs of customers/brokers.
• Build relationships to understand what the customer/broker really wants
• Work closely with other members of the team.
• Deal with customer complaints and log appropriately.
• Ensure we meet our obligations under CPC.
• Manage a portfolio of schemes.

What will you get for this role?

• A competitive salary depending on location, skills, experience and qualifications.
• Generous defined contribution pension scheme.
• A performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days (Pro Rata).
• Excellent range of flexible benefits to include a matching share save scheme

Required Knowledge, Skills, and Abilities

• Good knowledge of Group Protection/ Pensions environment, the business processes/products and platforms/systems are desirable.
• QFA qualification (or equivalent) or a Pension qualification or working towards is desirable.
• Consistently demonstrates our values and behaviors.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Ability to quickly build positive relationships at all levels.
• Good planning and time management skills.
• High energy and passion for customer service and delivery.
• Ability to work under pressure and meet deadlines in a fast-paced environment.