Job Description

• Support the completion of a strategic project to prepare customer transactional files for scanning and archiving.
• Process large volumes of customer and adviser outbound communications (letters).
• Process the scanning and logging of inbound post on a daily basis.
• Administer client and adviser requests on a 'right first time basis'.
• Provide an excellent customer experience for all customers.
• Communicate with Team Leads and other colleagues working remotely to provide status updates on tasks.
• Experience in a similar role desirable but not essential.
• Excellent attention to detail when processing.
• Good time management and ability to work to tight deadlines.
• Target driven.
• Strong verbal and written communication skills.
• Ability to react to changing priorities.
• Flexible, adaptable and open to change.

Required Knowledge, Skills, and Abilities