Job Description

This team is devoted to improving the operational risk and control environment and confirming that operational systems, processes and controls are delivering outcomes in line with policy terms and conditions as well as actuarial practice standards specified by the Chief Actuary.

Your main responsibilities will include, but not necessarily be limited to, the following:

• Regular bulk maintenance of policies, including anniversary processing and communications
• Processing complex customer replies resulting from anniversary processing
• Maintenance and understanding of product rules on the administration system
• Maintain, automate and improve existing processes
• Confirm that operational systems, processes and controls are delivering outcomes in line with policy terms & conditions and actuarial practice standards specified by the Chief Actuary;
• Work with Actuarial Corporate and Operations teams; in particular Service Quality and Project Delivery to improve service quality and the operational risk & control environment; and ensure quality and integrity of data inputs to Finance, Actuarial and other ‘second-line of defence’ users of company data;
• Systematically develop their personal portfolio of skills within the area to improve the resilience and flexibility of the team
• Be a key team member of a cohesive, professional & informed team, keeping customer outcome as the focus

Required Knowledge, Skills, and Abilities

• A relevant degree or postgraduate qualification in a course with strong mathematical content or industry related content
• Good working knowledge of Microsoft Office and at least one high-level programming language
• Ability to interpret and understand policy terms and conditions and actuarial practice standards
• Strong numeracy and analytical skills, problem solving and ‘thinking outside the box’ abilities
• Excellent knowledge of Life Assurance and Pension products would be an advantage
• You will have excellent accuracy and attention to detail
• You will display excellent interpersonal skills
• You will possess excellent organizational skills and display the ability to manage your time and workload as required, while displaying a flexible approach to your work and learning.
• You will demonstrate the ability to communicate effectively both verbally and in writing
• You will be a highly motivated quick learner, with a commitment to developing a culture of curiosity and accountability
• You will be comfortable with handling data
• You will be curious
• You will be committed to achieving excellent customer outcomes.
• You will be enthusiastic and keen to provide top quality service with an aim to improve the end-to-end experience of dealing for customers and brokers