Job Description
This team is devoted to improving the operational risk and control environment and confirming that operational systems, processes and controls are delivering outcomes in line with policy terms and conditions as well as actuarial practice standards specified by the Chief Actuary.
Your main responsibilities will include, but not necessarily be limited to, the following:
- Regular bulk maintenance of policies, including anniversary processing and communications
- Processing complex customer replies resulting from anniversary processing
- Maintenance and understanding of product rules on the administration system
- Maintain, automate and improve existing processes
- Confirm that operational systems, processes and controls are delivering outcomes in line with policy terms & conditions and actuarial practice standards specified by the Chief Actuary;
- Work with Actuarial Corporate and Operations teams; in particular Service Quality and Project Delivery to improve service quality and the operational risk & control environment; and ensure quality and integrity of data inputs to Finance, Actuarial and other ‘second-line of defence’ users of company data;
- Systematically develop their personal portfolio of skills within the area to improve the resilience and flexibility of the team
- Be a key team member of a cohesive, professional & informed team, keeping customer outcome as the focus