Job Description

As Customer Service Team Leader you will be responsible for:

• Supporting all customer enquiries including CS support for all customers (not only web)

• Managing the ticket queues and allocation of tickets to team members, to ensure customer tickets are dealt with efficiently and effectively

• Responding to individual customer enquiries via email, phone, livechat and social channels

• Ensuring customer orders are being processed smoothly and raise any issues with the ecommerce team

• Be the main point of contact between company and 3rd party fulfilment partners

• Reviewing all web invoice queries and refunds

• Responsible for maintaining the Amazon customer service KPI’s.

• Support the QC and Product / Design teams by tracking and sharing information on customer product returns and reasons for those returns

• Responsible for tracking progress and reporting results against an agreed set of KPI data.

  The successful candidate for the role of Customer Service Team Leader will:

• Have experience of working within an online customer service role in a B2C environment

• Have worked within a customer service, customer facing, account management role with responsibility for delivering outstanding 'customer service'

In return the Customer Service Team Leader will receive circa £30,000. You will also receive 22 days holiday plus bank holidays. The company offer a company pension, childcare vouchers & bike to work scheme, bootcamp/pilates/football club and on-site massages. They have a relaxed dress code, 9-5.30 and 9-5 on Friday, no weekend working and a strong social/work balance

To apply for this job click apply and send us your CV

Required Knowledge, Skills, and Abilities