Finance Administrator
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United Kingdom - Borough - Wrexham -
Job Description
To ensure the highest standards of guest care and customer satisfaction are maintained at all times, hence maximizing room’s revenue.
QUALITY STANDARDS
- To carry out all tasks in accordance with procedures as outlined in the Front Office Standards Manuals.
- To ensure all tasks and checklists are actioned and completed during shift.
- To have a comprehensive knowledge and actively promote all hotel & golf facilities.
- To ensure the highest standards of presentation and cleanliness of the Front Office is maintained at all times.
- Monitors present and future trends, practices and systems to determine and ensure the hotel & golf links is competitive in the market place.
- Participates in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration.
- Controls and analyses departmental costs on an ongoing basis and takes action to control negative deviation.
- Plans and co-ordinates in-house activities and package plans together with Resident Manager and other senior managers as required.
- Checks the arrival list, conference guest list and VIP list to ensure that Department Managers and the General Manager recognizes VIP's and special guests.
- Analyses the rate variance to ensure proper room rate and revenue control.
- Duty Manager Shifts.
FINANCE
- Maintain Guest Ledger.
- Bring any issues to the attention of the Resident Manager.
- Produce weekly invoice and statement runs.
- Issue Trial Balance, Managers and Guest Ledger reports.
COMMUNICATION
- To bring customer comments and issues to the attention of the Resident Manager and the relevant Department Manager.
- To maintain effective communications with all Departments.
- Delivering the highest standards of guest care and customer satisfaction throughout their stay in alignment with Preferred Hotel standards, AA standards and internal SOPs.
- To identify maintenance issues and report accordingly in Opera and follow through.
PEOPLE MANAGEMENT
- ]To ensure departmental members are conversant with and aware of Quality Standards and that those standards are fully implemented.
- ]Utilizes leadership skills and motivation to maximize employee productivity and satisfaction
- ]Monitors hotel's overall service and team work daily, and makes recommendations for improvement to Resident Manager and relevant Department Manager.
- ]Challenges employees within department to achieve optimum yield management, occupancy and average room rate to maximize room revenue.
- Selection of potential staff in co-ordination with Human Resources.
- Assess training needs, develop training plans and train departmental members to meet customer needs and staff development.
- Fosters and develops effective employee relations throughout the Hotel & Golf Links.
OCCASIONAL DUTIES
- To carry out any other reasonable duties as requested by a member of the management team.
- Attend meetings.
- Attend Hotel & Golf Links Training.
Required Knowledge, Skills, and Abilities