First point of contact for customers, affiliates, and Local Service Providers (LSPs). And developing and maintain good relationships with internal/external customers (like affiliate, physician, pharmacist, wholesaler, hospital, distributor), other ABR departments and LSPs.
Order management, executing track and trace on daily basis, follows up on delays, and signs off reports and returns for all order types, credit, and debit notes.
Customer Master Data, Set-up of new customer; Initiate (e-)form, follow-up with affiliate and the new customer and performs Customer Master Data entry and maintenance.
Ensure knowledge of GMP/GDP and job-related training is up to date whilst identify and initiating process improvements.
Required Knowledge, Skills, and Abilities
Minimum 1 to 2 years of related experience in customer service or sales.
Education in Economics, Business Administration Supply Chain Management, or related area.
Excellent communication skills (both written and verbal).