Administrator
Full Time
Job Description
- Supports in the day to day operation of customer service within the branch.
- Provides an excellent level of customer service, further improving the customer experience both over the phone and face to face interactions.
- Take ownership and deal with customer queries in an effective, professional and compliant manner.
- Generate and execute sales from lead to fulfilment in accordance with the Omni-Channel ethos and activity management system.
- Assist with sales campaigns including post sales fulfilment, administration and follow up tasks.
- Assist the Branch Lead and wider territory team with key customer relationships.
- Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements.
- Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM
- Adhere to all policies and procedures relevant for your branch location and model
- Perform the various roles in the branch on a rotation schedule on an ongoing basis
- Continuously reviews skills, and be flexible and open to feedback·
Required Knowledge, Skills, and Abilities
- Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience
- Have customer service experience
- Leaving cert completed with a Pass in Ordinary Level Math and English or a Level 7 Degree completed or 10 years work experience
- Flexibility in traveling to other branches in nearby areas.
Reference no: 79747