Job Description

The overall purpose of the role is to liaise effectively with the day to day telephone enquiries from the customer, completing all administration as required whilst maintaining a high quality of customer service.

 Take ownership and accountability when making business and customer orientated decisions

 Ensuring that the treat customer fairly principles are maintained.

 Takes ownership for updating customer records

 Interpret and respond clearly and effectively to spoken requests over the phone or in writing.

 Answering a high volume of calls and maintain a rapid response rate according to agreed standards

 Balancing customer requirements with departmental objectives

 Carry out post, email and auto dialer duties.

Person / Experience Required

 Enthusiastic and focused individual who enjoys resolving customer queries.

 Can maintain focus in a fast-moving business environment.

 Experience of working within a fast-paced environment with a desire to exceed expectations

 To work as part of a team and manage change whilst adopting a positive attitude if faced with challenging situations.

 Be able to deal with verbal and written instructions.

 Experience using Microsoft office applications

 A high level of numeracy

Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, you have been unsuccessful on this occasion. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency

Required Knowledge, Skills, and Abilities