Job Description

They want an enthusiastic candidate with a passion for customer service, who can think on their feet and solve problems. An interest in fashion is preferable.

• Print, manage and organize dispatch of online orders
• Liaising with warehouse manager to manage logistics and couriers
• Working closely with retail store managers and internal team
• Take incoming calls from customers and answering any queries
• Responding to customer emails and comments on all internal and external platforms, including social media
• Checking and creating reports for stock and sales
• Assisting the Ecommerce and Marketing manager

Required Knowledge, Skills, and Abilities

• Social media savvy
• Minimum of 1 years’ experience in similar role
• Strong Microsoft office skills, specifically Excel experience in a previous role
• Strong communication and problem-solving skills
• Ability to multitask
• Conflict resolution and de-escalation skills
• Excellent telephone manner