Job Description

You will be responsible for protecting our customers and us by ensuring your activity prevents fraud and meets our legislative requirements. You will work closely with other team members and offer support to help them learn and solve customer/broker issues.

Duties and Responsibilities

• Respond to email demand, driving first point resolution as much as possible
• Build relationships to understand the needs of the customer and brokers
• Provide an excellent experience to customers on pension products within service level agreements and quality standards
• Priorities and manage workload to meet the varying needs of customers and brokers
• Make decisions in the interests of customers which are properly balanced and reflect fair customer outcomes
• Support and improve the way the team and processes work by challenging the status quo

What will you get for this role?

• A competitive salary depending on location, skills, experience and qualifications
• Generous defined contribution pension scheme
• Annual performance related bonus and pay review
• Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
• Excellent range of flexible benefits to include a matching share save scheme

Required Knowledge, Skills, and Abilities

• Previous experience working within the insurance industry with knowledge of insurance products
• Demonstrable experience working within a fast-paced environment
• Strong verbal and written communication skills
• Effective organization skills and strong IT skills
• Qualifications in insurance and/or compliance would be ideal