Job Description

• Liaising with overseas Member Firms to obtain information to update the content held within the tool;
• Where information is publicly available in English, reviewing appropriate tax authority websites to obtain the information;
• Working with the UK team to obtain sign off on the updates and finalize on the system;
• Testing the operation of the tool – with the assistance of the team/IT support;
• Helping client users who have operational problems, liaising with IT support as required, maintaining a log of common issues and solutions;
• Escalating / flagging any urgent issues to the wider UK team to ensure that they are dealt with in a timely manner;
• Liaising with the Client Account team to set up new clients on the software;
• Project management of any future upgrades of the tool;
• Helping to prepare for presentations and pitches to new clients, and potentially taking a role in the pitch presentations
• Helping to deliver training to new clients on how to use the tool

The successful candidate does not need to have specialist tax knowledge or experience (training will be provided); however a background in finance/accounting and experience of working in a client facing role in the professional services sector would be preferred.

Required Knowledge, Skills, and Abilities

• Competency with excel;
• Ability to work independently on a task;
• Good attention to detail;
• Ability to plan ahead and work to deadlines;
• Inquisitive and approaches problem solving with an open mind.