Job Description

Our client is a financial services organisation that is keen to recruit Business Operations Administrators to be part of an Administration team responsible for the servicing of loan applications.

Key tasks include processing of commercial and contract documentation prior to financing, responding to customer (Broker and end Client) e-mails, Broker Service calls and fulfilment of all external and internal Service Level Agreements.

The client is a well-established, leading financial services organisation. They offer a modern, professional and friendly working environment.

Job Role

• Accountable for balancing and accomplishing day to day workload and priorities in a fast paced environment
• Processing inbound documentation, new, amended and reset-up loans
• Responding to all inbound electronic traffic (web, e-mails)
• Making outbound Broker service calls aligned to the CRM strategy
• Participating in testing new system changes as and when required
• Own and drive resolution of Broker and end Client issues
• Maintain compliance with all applicable regulation. This will include ensuring we are at all times compliant with the FCA principles and internal procedures for Treating Customers Fairly
• Review available systems and or relevant data sources to establish the nature and substance of complaints received, evaluate customer detriment, and make fair and reasoned decisions in a timely manner and in line with TCF principles
• Be a driver of an inclusive and engaging work environment
• Be a team player and participate in employee recognition programs

Education & Certification

• Applicants must have previous administrative experience (ideally gained within the insurance, financial services or banking environment)
• All applicants must have achieved grade C or above in Maths and English at GCSE level (or equivalent)

Required Knowledge, Skills, and Abilities

Strong administration skills, Excellent communication and customer service skills, Excellent written, verbal and interpersonal skills to effectively deal with the customer base, Proven analytical and problem solving skills, Detail orientated and demonstra