Job Description

Your main responsibilities will include, but not necessarily be limited to, the following:

• To support the development and routine operation of a high performing team, which operates on the basis of self-organization and that demonstrates alignment to the operating principles
• Processing Pension Retirement Claims for a number of products including Defined Contribution Occupation Pension Schemes, Buy out Bonds & AVCs. This will involve ensuring that requests are processed in accordance with the Product and legislative requirements
• Conduct interactions with our customers - with empathy, listening to and understanding their needs
• Dealing with broker and customer phone call and email queries
• Complaints handling
• Keeping abreast of legislative and industry changes and incorporating these into Company practice

Required Knowledge, Skills, and Abilities

• Hold/be progressing towards a recognized industry qualification that meets Central Bank Minimum Competency Requirements.
• 3 year’s experience working with Pension Claims or a similar environment
• Knowledge of Revenue legislation regarding Pension Claims
• Experience in the authorization of retirement claims an advantage – including checking of work to ensure that calculations & requests are processed in accordance with the Product and legislative requirement
• Good working knowledge of Microsoft Word, Excel
• Previous administration experience essential
• Working knowledge of LIFE/400 an advantage
• Excellent verbal and written communication skill
• Be enthusiastic, ambitious, and highly motivated
• Ability to work in a dynamic team environment
• Be well organized, results driven and capable of working to tight deadlines
• Good communicator with excellent interpersonal skills
• Ability to work independently and as part of a team
• Be enthusiastic ambitious self-starter
• Excellent attention to detail is essential
• Strong customer focus and ability to build relationships internally and externally