Job Description

• To gradually learn the various administration tasks and deliver excellent service to our customers, both in terms of turnaround time and accuracy
• To support our team in helping Life Existing Business deliver high-level customer service
• To maintain a strong risk and control focus, logging and seeing through to completion (on time) any errors or complaints, looking for the real root causes and identifying corrective actions to reduce the likelihood of a repeat
• To support the Team Leader/others as the need arises in handling urgent or more complex cases

What will you get for this role?

• A competitive salary depending on location, skills, experience and qualifications
• Generous defined contribution pension scheme
• Annual performance related bonus and pay review
• Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days 
• Excellent range of flexible benefits to include a matching share save scheme

Required Knowledge, Skills, and Abilities

• Strong customer focus, desire to deliver excellent service (ideally demonstration of previous successes in this area).
• Comfortable on the phone and a good listener
• High attention to detail and the ability to learn new skills and process' quickly
• Strong collaborative style, as you will need to work closely with a range of other team members onshore, offshore, and other stakeholders
• Ability to question current processes and suggest improvements to benefit our customers and improve efficiency
• Knowledge of Term, Mortgage, Income Protection, Savings and Investment products an advantage