Job Description

• Meeting and greeting customers in a friendly and courteous manner throughout the day
• Booking vehicles into the technical workshop
• Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers, colleagues, peers and Manufacturer representatives
• Maintaining thorough product expertise and updating your knowledge through Manufacturer led training
• Explaining invoices and taking payments via pdq machines

Required Knowledge, Skills, and Abilities