Job Description

• Meet/Greet Patient coming in for appointments
• Front of house- first point of contact for the patient/customer.
• Manage the reception desk and retail area of the practice.
• Carrying out paperwork for Optical Benefit, correspondence with Health Boards and Government departments.
• Handling enquiries in person and over the phone and organizing appointments
• Diary management to ensure the smooth running of the Practice.
• Handling patient complaints.
• Ordering product and matching up supplier deliveries with patient orders.
• Candidates must have fluent English in both spoken and written English and must be easily understood over the phone.
• Carrying out repairs on spectacles and adjusting frames (training provided).
• Assisting with vision tests and assisting patients how to care for their contact lenses.
• Merchandising of products.
• Candidates must enjoy the challenge of a busy work environment as well as the professional aspect of the job.
• Candidates must be able to keep calm when under pressure and to enjoy working as part of a team.

Previous Reception experience is required, preferably from a Medical or Optical environment

Required Knowledge, Skills, and Abilities