Job Description

Job Description:

• Field, direct and allocate all incoming calls that are received
• Carrying out all designated Provisioning, Technical Support and Billing level 1 activities
• Acting as Single Point of Contact for customer issues where applicable
• Raising tickets and / or tasks to the relevant teams
• Taking ownership of these and deal with from start to finish
• Maintain all relevant processes and documents
• Responsible for training any new Customer Service Executives
• Ensuring there are always up to date on knowledge
• Ensure customers receive an excellent experience
• Ensure that any issues are flagged and escalated quickly to avoid delay’s
• Ensure all processes are carried out efficiently

Person Specification:

• Previous customer service experience is essential
• 5 GCSE passes (A-C grade) and A Levels or Degree considered
• MS Office - Intermediate
• Articulate and good communicator
• Good English grammar - verbal and written
• Friendly and helpful
• Opportunities to progress
• Must be a Car Driver

Additional Information:

• Based in Leatherhead
• £18,000 - £19,000
• Mon - Fri, 9:00am - 5:30pm
• 20 Days Holiday per annum (increasing to 25 after 2 years service)
• Contributory pension scheme
• Onsite parking

Required Knowledge, Skills, and Abilities