Job Description

This role is a key enabler to the smooth running of all telesales related administrative matters and ensuring that the wider Manor Farm teams are provided with up-to-date information to enable informed decision making to be carried out.

• Be proficient on all personal systems i.e. Piosys Pro.
• Receiving and processing customers’ orders through means of telephone, email and EDI and transferring into the system.
• Act as the first point of contact for all customer queries and/or complaints.
• Ensuring daily work tasks are completed while working in a fast-paced environment.
• Organize filing systems, answer phone calls and prepare correspondence and documents
• Ensuring accuracy in all invoices and POD’s.
• Researching invoice queries and errors.
• Ad hoc duties where necessary.
• Provide detailed information and facts to support important standards and measures.
• Collate information to enable achievement of targets.
• Comply with relevant HR policies, procedures and practices.
• Comply with company reporting needs.
• Proactively identify and correct risks.
• Behave in a manner that supports and demonstrates Company values, Challenge, Sense of Urgency & Openness.
• Implement all measures associated with the management of employees In line with company policies & procedures.

Required Knowledge, Skills, and Abilities

• Excellent Administrative Experience
• High level of IT/Excel/Power Point and organization administration skills in an FMCG Environment
• Diploma or higher in relevant 3rd level food and/or equivalent management course would be beneficial but not necessary.
• Promotes confidence and positive attitude through honesty and professionalism in all interactions.
• Builds and maintains relationships with others at all levels to develop mutually beneficial outcomes. Uses diplomacy, tact, and interpersonal skills to support others.
• Effectively conveys information and expresses thoughts and facts in a manner that will constructively persuade, convince, and influence others.
• Demonstrates effective use of listening and questioning skills while displaying openness to other people's ideas and thoughts.
• The ability to make informed, effective, and timely decisions in a manner that is collaborative and inclusive of internal and external customer needs.
• The ability to understand and consider the Sales department’s long-term vision and objectives when carrying out week-to-week activities.
• Communicates ideas and information in an engaging manner.
• Works co-operatively with others and builds relationships within and outside of the organization.
• Good customer service skills
• Excellent organizational and communication skills, both written and verbally with the ability to work under pressure and priorities and deliver against deadlines.
• Self-motivated and able to act on own initiative.
• The ability to work effectively as part of a team.
• Logical and methodical thinker.
• Problem solving and analytical skills.
• Flexible and resilient approach and keen to learn.