Job Description

The Responsibilities

The responsibilities of the role will include, but are not limited to:

• Daily credit management of portfolio of own accounts ensuring targets, deadlines and objectives are met as well as assisting the team in their targets, deadlines
• Train, coach and develop the more junior Credit Controllers in the team

• Understanding how KPI's are set and how best to achieve them
• Building relationships with partners and fee earners to ensure the collection policy is adhered to and escalate any problem clients, fee earners or debts to the management team
• To be able to correctly identify clients that default on payment terms and to liaise with the lawyers/partners on the most appropriate course of action to take, taking into account the profile of the client
• Be proactive in booking and attending monthly meetings with the relevant partners or financial controllers, agreeing appropriate strategies to collect aged and/or difficult debts, and ensure all queries are resolved appropriately

• Maintaining detailed and accurate notes regarding debtors on the firm's internal system and ensure the Team Leader is regularly updated and that areas of concern are highlighted promptly
• Have a good understanding of the client and the nature of their business
• Continuously strive to improve and propose efficiencies to the credit control process
• Contribute to compilation of credit control reports, ensuring these are delivered in a timely and efficient manner
• Completion of complex account reconciliations and customer queries that are passed on by the more junior team members

Requirements

• Experience within professional services
• Must have proven Credit Control or Collections experience
• Working or prepared to work towards ICM
• Excellent organisational skills, with the ability to multi-task and produce quality within tight deadlines

• Strong communicator together with effective negotiation skills both with clients and the lawyers/partners
• Good verbal and written communication skills
• Able to interact positively at all levels within a law firm and be a team player
• Confident using MS Office, including Word and Excel

• Maintain a strong attention to detail and the ability to deal with confidential matters with discretion

• Can demonstrate initiative and the ability to be proactive, while also being able to follow instructions

• Deliver a 'can do' and proactive approach at all times
• Flexible and prepared to work additional hours at month, quarter and year ends to assist the Revenue team with month end processes

Required Knowledge, Skills, and Abilities

• Experience within professional services • Must have proven Credit Control or Collections experience • Working or prepared to work towards ICM • Excellent organisational skills, with the ability to multi-task and produce quality within tight deadlines • Strong communicator together with effective negotiation skills both with clients and the lawyers/partners • Good verbal and written communication skills • Able to interact positively at all levels within a law firm and be a team player • Confident using MS Office, including Word and Excel • Maintain a strong attention to detail and the ability to deal with confidential matters with discretion • Can demonstrate initiative and the ability to be proactive, while also being able to follow instructions • Deliver a 'can do' and proactive approach at all times • Flexible and prepared to work additional hours at month, quarter and year ends to assist the Revenue team with month end processes