Job Description

A luxury online retailer in SE London is currently looking for a number of Customer Service Advisors on an ongoing temporary basis

Key responsibilities are as follows

Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs

Ensure exemplary levels of customer service are displayed at all times

Take responsibility to improve product knowledge and advise customers on purchases

Take every opportunity to up-sell and accessorize outfits

Increase sales by being aware of current trends, styles and availability of products on the company websites

Understand individual and team KPIs and strive to exceed target set for telephony quality and sales

Liaise with other departments as necessary to meet customer demands

Anticipate, identify and resolve problems that could delay the release or movement of shipments

Utilize internal email management software to ensure correct categorization of customer queries and complaints

Required Knowledge, Skills, and Abilities